How often can quality-of-care monitors visit facilities?

Quality-of-care monitors have the ability to visit facilities at any time, day or night, to ensure the highest standards of care are maintained. This flexibility is crucial for several reasons. First, unannounced visits can provide a more accurate and realistic assessment of the facility's conditions and the services being provided to residents. These monitors are tasked with observing and evaluating care practices, staff behavior, and overall compliance with regulatory standards. By being able to visit outside of regular business hours, they can observe the operations of the facility during different times, including shifts when staffing levels may change or when different care routines are implemented. This round-the-clock oversight helps to safeguard resident well-being and reinforces accountability within the facility’s management and staff. Ensuring comprehensive and timely evaluations promotes continuous improvement in the quality of care provided to residents.